When will I receive my money?
If your IBAN is already activated:
All withdrawals are sent in a batch once a day. After that, we ask you to wait up to 5 working days for the money to reach you.
If your IBAN has not yet been unlocked:
Your documents are currently being verified by our CDD team.
Once you are verified, the feature will be unlocked for you.
All withdrawals will be sent once a day in one batch. After that, we ask you to wait up to 5 business days for the funds to arrive.
If you have not yet uploaded a document to unlock your IBAN:
Please upload a document with your IBAN so that the relevant department can check your bank account and activate this feature for you.
This can take up to 72 hours.
Once this feature is activated, all withdrawals will be sent in a batch once a day.
After that, we ask you to wait up to 3-5 business days for the money to arrive.