If a withdrawal is declined, it usually happens within the first 72 hours of account registration.

If the error message contains the code "PCA-204", this means that your account will not be activated for withdrawals or transfers until we have verified your identity.

Please complete the verification process in your player account so that you can make full use of your account.

Once you have submitted your documents and the ID verification process has been completed, it will take 24 to 48 hours to review your documents and confirm your identity.

You can then make withdrawals from your account.