If you have requested a withdrawal of your winnings but the money has not been transferred to your payment method, please contact us so that we can check the process.

We need the following information from you:

Date and time of the transaction,


payment method/card issuer,

reference number of the transaction and

any relevant bank statements for that payment method showing that the payment was not credited.

Was this article helpful?
0 out of 0 found this helpful