Possible reasons why your bet was declared void:
You placed your bet at a time when the betting market should have been closed. For example, you placed a bet on Team A to score the second goal after the goal had already been scored.
Palpable error/obvious odds error
You have placed your bet at the wrong odds.
You have opened a new account after a self-exclusion and placed a bet within the exclusion period. In this case we will void all transactions regardless of whether your bet is won or lost.
Bets on postponed football matches will be voided as soon as we receive the information. Bets on other sports are normally void if the match is postponed for more than 24 hours. For more information, please see the individual betting rules.
You can find more information regarding void bets in your emails from us or contact our customer service at any time via Live Chat or email. You can also submit a contact form under "Submit a request" or request a callback via the contact page.
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