This can have various reasons, depending on the deposit method.

We have summarised the most common errors here.

Failed deposits with debit cards

Most error messages for deposits with cards relate to the payment being declined by your card issuer. If this is the case, please contact the provider for more information.

Exceeding the deposit limit

If the error message says that you have reached your deposit limit, you would be exceeding the limit you have set for your account with the deposit you wish to make.

You have set this limit on a daily, weekly or monthly basis.

You may need to reduce the amount you wish to deposit in order to stay within the limit you have set.

If you have any further questions about depositing, please do not hesitate to contact us via live chat or email at

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